GOOD TO KNOW
SHIPPING POLICY
Every item at PlayerOne Sports Media is made to order, which means production happens after you place your order, not before. Here’s exactly what to expect from the moment you check out to the moment your order arrives.
01 Production Time
Because we don’t hold pre-made inventory, every order goes into production only after it’s placed. Production typically takes 2–3 business days. This is the time it takes to print, prepare, and quality-check your item before it ships.
During high-demand periods (new athlete launches, holidays), production may take slightly longer. We’ll always aim to keep you within this window.
02 Shipping Time
Once your order leaves production, standard delivery takes an additional 7–8 business days, depending on your location and the shipping carrier’s current schedule.
03 Total Estimated Delivery
Adding production and shipping together, most orders arrive within 8–12 business days from the day you place your order.
This is an estimate, not a guarantee. Weather delays, carrier disruptions, and high order volume around holidays can occasionally extend delivery beyond this window.
04 Order Tracking
You’ll receive a confirmation email once your order ships. If tracking is available for your shipment, the tracking link will be included in that email so you can follow your package’s progress.
05 Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size of your order. The exact amount will always be shown before you complete your purchase, with no hidden fees added afterward.
06 Shipping Address Accuracy
Please double-check your shipping address before completing your order. Since each item is produced specifically for you, we’re unable to redirect or reprint orders that are delayed or lost due to an incorrect or incomplete address provided at checkout.
If you notice an error right after placing your order, contact us as soon as possible — we’ll do our best to update it before production begins.
07 Lost or Stolen Packages
If your tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local carrier office first, since this resolves most cases. If you still can’t locate your package, reach out to us and we’ll help you look into it.
Questions about your order or shipment?